An automation and AI developer with over 20 years of experience in IT operations, workflow automation, and technical support leadership. This professional specializes in engineering AI-assisted automations using n8n, Zapier, and Power Automate while managing complex cloud environments. They possess a strong background in technical support, team mentorship, and cross-functional collaboration across global time zones.
Engineered AI-assisted automations in n8n, Power Automate, and Zapier, saving 40 person-hours per week across internal business processes.
Technical Business Analyst — WOWL
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Build SQL-based business reports, maintain data entities, and administer the platform end-to-end while resolving technical issues for users and partners.
Insurance Quality Assurance & Technical Support — SafetyWing
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Audited customer-service chat threads, coached agents on quality, and designed automations to accelerate customer-service and claims-processing workflows.
Senior Technical Support Specialist, Premier — Zapier
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Delivered premier-tier technical support, designed automation workflows, and wrote Python scripts to unblock customer workflows through data manipulation.
Tier 2 Technical Support Agent — Microsoft (Outlook for Mac) — Upwork
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Provided advanced in-app support for Outlook for Mac, identified issue trends, and coordinated ticket escalations across global teams.
SDN Project Coordinator — National Chiao Tung University
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Directed engineers and students in converting campus network devices to cloud-controlled, OpenWRT-based SDN infrastructure.
IT Coordinator for Asia — TEL FSI
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Managed IT and telecom for Asia-Pacific subsidiaries and partnered with US headquarters to deploy global solutions and SOX 404-compliant processes.
Software Testing & Technical Support Engineer — FalconStor Software
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Drove software testing and QA across Windows, Linux, and Novell NetWare environments while supporting customer installations.
Education
National Chiao Tung University — Doctoral studies, Industrial Engineering & Management
National Tsing Hua University — M.Eng., Industrial Engineering & Engineering Management
University of Toronto — Hon. B.Sc., Computer Science & Economics
Questions this profile answers
What does Shawn Lin specialize in?
Shawn Lin lists Agentic AI, AI/LLM Integration, Azure, DigitalOcean, Google Workspace, JavaScript, Linux, macOS, Microsoft 365, n8n, Power Automate, Project Management, Python, Quality Auditing, Requirements Analysis, REST APIs, SharePoint, SQL, Virtualization, VMware, Windows, Zapier as professional skills.
What roles has Shawn Lin worked in?
Shawn Lin has experience in Sr. Automation & AI Developer, Technical Business Analyst, Insurance Quality Assurance & Technical Support, Senior Technical Support Specialist, Premier, Tier 2 Technical Support Agent — Microsoft (Outlook for Mac), SDN Project Coordinator, IT Coordinator for Asia, Software Testing & Technical Support Engineer across organizations including Cross Care Group, WOWL, SafetyWing, Zapier, Upwork, National Chiao Tung University, TEL FSI, FalconStor Software.
Where is Shawn Lin based?
Shawn Lin lists Taichung, Taiwan as their location.
Automation
Shawn Lin is Automation & AI Developer | IT Operations | Technical Support Leadership, based in Taichung, Taiwan, 22 years of experience, with expertise in Agentic AI, AI/LLM Integration, Azure, DigitalOcean, Google Workspace, JavaScript, Linux, macOS, Microsoft 365, n8n, Power Automate, Project Management.
Relevant searches: Automation · AI Developer · IT Operations · Technical Support · Customer Support · n8n · Zapier · Power Automate
