# Shawn Lin

Canonical profile: https://humetric.net/p/profile-492c8df2af024f2ca65f494b63da74f8
Last verified: 2026-08-05

Shawn Lin is Automation & AI Developer | IT Operations | Technical Support Leadership, based in Taichung, Taiwan, 22 years of experience, with expertise in Agentic AI, AI/LLM Integration, Azure, DigitalOcean, Google Workspace, JavaScript, Linux, macOS, Microsoft 365, n8n, Power Automate, Project Management.

## Summary

An automation and AI developer with over 20 years of experience in IT operations, workflow automation, and technical support leadership. This professional specializes in engineering AI-assisted automations using n8n, Zapier, and Power Automate while managing complex cloud environments. They possess a strong background in technical support, team mentorship, and cross-functional collaboration across global time zones.

## Keywords

Automation & AI Developer | IT Operations | Technical Support Leadership, Taichung, Taiwan, Agentic AI, AI/LLM Integration, Azure, DigitalOcean, Google Workspace, JavaScript, Linux, macOS, Microsoft 365, n8n, Power Automate, Project Management, Python, Quality Auditing, Requirements Analysis, REST APIs, SharePoint, SQL, Virtualization, VMware, Windows, Zapier, Sr. Automation & AI Developer, Technical Business Analyst, Insurance Quality Assurance & Technical Support, Senior Technical Support Specialist, Premier, Tier 2 Technical Support Agent — Microsoft (Outlook for Mac), SDN Project Coordinator, IT Coordinator for Asia, Software Testing & Technical Support Engineer, Cross Care Group, WOWL, SafetyWing, Upwork, National Chiao Tung University, TEL FSI, FalconStor Software, Automation, AI Developer, IT Operations, Technical Support, Customer Support

## Approved discovery queries

- Automation
- AI Developer
- IT Operations
- Technical Support
- Customer Support
- n8n
- Zapier
- Power Automate

## Profile questions

### What does Shawn Lin specialize in?

Shawn Lin lists Agentic AI, AI/LLM Integration, Azure, DigitalOcean, Google Workspace, JavaScript, Linux, macOS, Microsoft 365, n8n, Power Automate, Project Management, Python, Quality Auditing, Requirements Analysis, REST APIs, SharePoint, SQL, Virtualization, VMware, Windows, Zapier as professional skills.

### What roles has Shawn Lin worked in?

Shawn Lin has experience in Sr. Automation & AI Developer, Technical Business Analyst, Insurance Quality Assurance & Technical Support, Senior Technical Support Specialist, Premier, Tier 2 Technical Support Agent — Microsoft (Outlook for Mac), SDN Project Coordinator, IT Coordinator for Asia, Software Testing & Technical Support Engineer across organizations including Cross Care Group, WOWL, SafetyWing, Zapier, Upwork, National Chiao Tung University, TEL FSI, FalconStor Software.

### Where is Shawn Lin based?

Shawn Lin lists Taichung, Taiwan as their location.