Anonymous profile

Automation & AI Developer | IT Operations | Technical Support Leadership

Taichung, Taiwan // 22 years experience

This professional is Automation & AI Developer | IT Operations | Technical Support Leadership, based in Taichung, Taiwan, 22 years of experience, with expertise in n8n, Zapier, Power Automate, AI/LLM Integration, Agentic AI, Microsoft 365, SharePoint, Google Workspace, Azure, DigitalOcean, Python, JavaScript.

Approved discovery phrases: Automation · AI Developer · IT Operations · Technical Support · Customer Support · n8n · Zapier · Power Automate

An automation and AI developer with over 20 years of experience in IT operations, workflow automation, and technical support leadership. This professional specializes in engineering AI-assisted automations using n8n, Zapier, and Power Automate while managing complex cloud environments. They possess a strong background in technical support, team mentorship, and cross-functional collaboration across global time zones.

skills

n8nZapierPower AutomateAI/LLM IntegrationAgentic AIMicrosoft 365SharePointGoogle WorkspaceAzureDigitalOceanPythonJavaScriptSQLREST APIsmacOSLinuxWindowsVMwareVirtualizationProject ManagementQuality AuditingRequirements Analysis

experience

Sr. Automation & AI Developer — Cross Care Group

Mar 2025 → May 2026

Engineered AI-assisted automations in n8n, Power Automate, and Zapier, saving 40 person-hours per week across internal business processes.

Technical Business Analyst — WOWL

Aug 2024 → present

Build SQL-based business reports, maintain data entities, and administer the platform end-to-end while resolving technical issues for users and partners.

Insurance Quality Assurance & Technical Support — SafetyWing

May 2019 → Nov 2025

Audited customer-service chat threads, coached agents on quality, and designed automations to accelerate customer-service and claims-processing workflows.

Senior Technical Support Specialist, Premier — Zapier

Dec 2022 → May 2024

Delivered premier-tier technical support, designed automation workflows, and wrote Python scripts to unblock customer workflows through data manipulation.

Tier 2 Technical Support Agent — Microsoft (Outlook for Mac) — Upwork

Apr 2019 → Nov 2022

Provided advanced in-app support for Outlook for Mac, identified issue trends, and coordinated ticket escalations across global teams.

SDN Project Coordinator — National Chiao Tung University

Jul 2013 → Apr 2015

Directed engineers and students in converting campus network devices to cloud-controlled, OpenWRT-based SDN infrastructure.

IT Coordinator for Asia — TEL FSI

Oct 2004 → May 2013

Managed IT and telecom for Asia-Pacific subsidiaries and partnered with US headquarters to deploy global solutions and SOX 404-compliant processes.

Software Testing & Technical Support Engineer — FalconStor Software

Jul 2003 → Feb 2004

Drove software testing and QA across Windows, Linux, and Novell NetWare environments while supporting customer installations.

education

National Chiao Tung University — Doctoral studies, Industrial Engineering & Management

National Tsing Hua University — M.Eng., Industrial Engineering & Engineering Management

University of Toronto — Hon. B.Sc., Computer Science & Economics

profile questions

What does This professional specialize in?

This professional lists n8n, Zapier, Power Automate, AI/LLM Integration, Agentic AI, Microsoft 365, SharePoint, Google Workspace, Azure, DigitalOcean, Python, JavaScript, SQL, REST APIs, macOS, Linux, Windows, VMware, Virtualization, Project Management, Quality Auditing, Requirements Analysis as professional skills.

What roles has This professional worked in?

This professional has experience in Sr. Automation & AI Developer, Technical Business Analyst, Insurance Quality Assurance & Technical Support, Senior Technical Support Specialist, Premier, Tier 2 Technical Support Agent — Microsoft (Outlook for Mac), SDN Project Coordinator, IT Coordinator for Asia, Software Testing & Technical Support Engineer across organizations including Cross Care Group, WOWL, SafetyWing, Zapier, Upwork, National Chiao Tung University, TEL FSI, FalconStor Software.

Where is This professional based?

This professional lists Taichung, Taiwan as their location.

Automation

  • Automation
  • AI Developer
  • IT Operations
  • Technical Support
  • Customer Support
  • n8n
  • Zapier
  • Power Automate

exposure-filtered · access consent-logged · last updated 2026-08-05

machine-readable: JSON · Markdown